Frequently Asked Questions

Everything you need to know about shopping with the Collective.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually arriving within 10-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic exchange or refund.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, contemporary fit.

Are your garments ethically produced?

Yes, Train of Thought Collective is committed to sustainable practices. We partner exclusively with fair-trade certified factories that prioritize worker safety and environmental responsibility.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

How should I care for my Collective pieces?

To maintain the integrity of our fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the internal garment label.